Refund policy

Returns & Refunds

We want you to love your BALDSPLASH cap. If you're not happy with it, you can return it within 30 days of delivery.

Eligibility

- The cap must be unused, unworn, not used in water, and in its original packaging.

- For hygiene reasons, caps that have been worn or used in water can't be returned unless they arrived damaged or defective.

- The Shipping Protection fee is non-refundable.

How to start a return

Email us at Purrmasky@outlook.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send items back before contacting us, as returns sent without approval can't be accepted.

Return shipping

The customer is responsible for the cost of return shipping and for purchasing the return shipping label. We recommend a tracked shipping service, since we can't be responsible for returns lost in transit.

Damaged, defective or wrong item

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund at no cost to you, and you won't need to pay for return shipping.

Exchanges

BALDSPLASH caps come in one size. If you'd like a different item, return the original following the steps above and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.

Questions

Contact us anytime at Purrmasky@outlook.com.